Confrontation

To avoid confrontation makes everything worse.  This is where we get the phrase "sweeping it under the rug" got started.   Doing nothing is very easy to do.  However, the consequence does come back like a boom-a-rang.

I didn't know how to handle these situations until I read "Crucial Conversations" by Patterson, Grenny, McMillan, and Switzler. 

After reading and practicing, I became comfortable when these situations would happen.  I would not go out looking for them, and I would not run from them either. 

These conversations became easier and more frequent.  My relationships changed and I was happier.  Thanks John.